Privacy Policy

1. Definitions

• User(s), you, your: Individuals, organizations, or authorized representatives who access or use the Platform.
• Customer(s): Businesses that have subscribed to our Platform.
• Personal Information: Any data that can identify an individual, such as name, email, phone, address, company name, designation, or billing details.

2. Information We Collect

• Account Information: Name, email, phone, company name, designation, billing details.
• CRM Data: Customer leads, contact details, communication records, notes, and sales activities entered by you.
• Platform Usage Data: Browser type, device details, IP address, cookies, pages visited, log data, and time spent.
• Demo & Contact Data: When you book a demo or contact us, we may collect details like your name, email, phone number, and business information.
• Recruitment Data: If you apply for a role, we may collect your resume, compensation details, and employment history.
• Payment Information: Processed via secure third-party payment gateways; we do not store credit/debit card details.
• Optional Communication Data: If enabled, call logs, emails, or chat transcripts.

Note: We do not intentionally collect sensitive personal data (such as Aadhaar, health data, or financial details beyond payments). If such data is shared, it will be treated with the highest confidentiality.

3. How We Use Your Information

• Deliver, maintain, and improve our Services.
• Process subscriptions and payments.
• Provide personalized CRM features.
• Respond to inquiries, support requests, and feedback.
• Send important service-related updates and occasional promotional communication.
• Ensure security, compliance, and fraud prevention.

4. Data Processing on Behalf of Customers

For Customers using our Platform to manage their leads or clients, we act as a data processor. The Customer defines the purpose of data usage, and we process such information strictly on their instructions. If you are an end-user whose data is uploaded by a Customer, please contact that Customer directly regarding your privacy rights.

5. Consent

By using our Platform, you provide your explicit consent for us to collect and use your information as described in this Policy. Consent is usually obtained through sign-up forms, checkboxes, or when you voluntarily provide information. You may withdraw consent anytime by contacting us.

6. Cookies & Tracking

Our Platform uses cookies and tracking tools to enhance functionality, measure performance, and personalize your experience. You can disable cookies in your browser, but some features may not function properly.

7. Data Sharing & Disclosure

We do not sell or rent personal information. Data may be shared in the following cases:

• With trusted service providers (e.g., hosting, payment, analytics).
• During business transfers (mergers, acquisitions).
• With legal or regulatory authorities when required.

8. Security Practices

We are committed to maintaining strong security standards, including encryption, access controls, secure cloud hosting, and regular monitoring. While we strive to protect your data, no system is completely immune from risks. If a data breach occurs, we will notify affected users and Customers within a reasonable timeframe.

9. Data Retention

We retain your data only as long as necessary for providing Services, fulfilling legal obligations, resolving disputes, or enforcing agreements. Once data is no longer needed, it is securely deleted or anonymized.

10. International Data Transfers

Our Platform may be hosted on cloud servers located in different regions. Your data may therefore be processed or stored outside your home country. Wherever stored, we ensure it is subject to adequate security safeguards.

11. Your Rights

Depending on applicable laws, you may have the right to:

• Access, correct, or update your personal data.
• Request deletion of your data.
• Restrict or object to processing.
• Request a copy of your data in a portable format.
• Withdraw consent for marketing communications.

You can exercise these rights by emailing us at [Insert Support Email].

12. Children’s Privacy

Our Services are not directed to children under the age of 13 (or under 16 where applicable by law). We do not knowingly collect personal data directly from minors. However, our Customers may use the Platform to manage their own users, which could include individuals below this age. In such cases, the Customer is responsible for ensuring that appropriate parental/guardian consent has been obtained before uploading or processing such information on the Platform.

13. Marketing & Communication

We may send you service-related notices, updates, newsletters, or promotional offers. You may unsubscribe from marketing emails at any time by following the unsubscribe link or contacting us.

14. Grievance Officer

In accordance with the Indian Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer:

📧 support@brijik.com
📞 9987565669
🏢 Mumbai, India

15. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last Updated” date.

16. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy, please contact us at:
📧 support@brijik.com
🏢 Mumbai, India

Note: This Privacy Policy is intended to be read alongside our Acceptable Use Policy (AUP) and any agreement you have with Brijik CRM.